Policies & terms

01

Privacy policy

Last updated September 2026

What we collect

If you join our email list we collect your email address. If you buy a ticket, our ticketing provider (TicketSpice) collects your name, email, phone number and payment details. If you contact us through a form on this site, your message arrives as a regular email.

What we do with it

• Send you event announcements, schedules and ticket windows
• Check you in at the event and manage class and VIP reservations
• Text ticket holders about day-of logistics, severe weather or a schedule change
• Answer your questions

What we don't do

We don't sell, rent or trade your information. We don't share your email with sponsors or vendors. We don't run ad-tracking pixels on this site.

Payments

We never see or store your card details. All payments are processed by TicketSpice under their own privacy and security terms.

Photography

We photograph and film our events for use on this site and social media. If you'd rather not appear, let us know at check-in and we'll flag it with our photographers.

Text messages

The phone number you give at checkout is used only for messages about the event you bought a ticket to — day-of logistics, severe weather and schedule changes. We don't send marketing texts. Reply STOP to any message to opt out. Message and data rates may apply.

Your choices

Every email we send has an unsubscribe link. You can also email us any time to be removed from the list or to have your information deleted, and we'll take care of it.

02

Refund & event policy

Refunds

All ticket sales are final. We're a small local event and we commit to instructors, vendors and equipment based on ticket counts.

Credits to a future Reset

If something comes up, email us at least 7 days before the event and we'll move your ticket to the next quarterly Reset at no cost. Requests inside 7 days can't be credited, but you can still transfer your ticket to someone else.

Transfers

Tickets are fully transferable up to 24 hours before the event. Email us the new attendee's name and email and we'll update the registration. The new attendee must sign the waiver.

Weather

The Reset is an open-air event and happens rain or shine. If lightning or genuinely unsafe conditions force a postponement, we'll notify all ticket holders by email and text message and every ticket will be honored for the rescheduled date. If we can't reschedule, ticket holders will be offered a credit to the next Reset.

Schedule changes

Classes, instructors, vendors and experiences are subject to change. We'll always deliver a full morning of programming across all four pillars, but any single class or vendor may change without notice — that's not grounds for a refund.

Cold plunge & recovery availability

Cold plunge and recovery services are first come, first served for all ticket holders. We'll run them the full three hours, but availability isn't guaranteed.

Conduct

This is a community event and we want everyone to feel welcome. Harassment, intoxication, or unsafe behavior gets you removed without a refund. Be good to each other.

03

Waiver, release & terms

Every attendee accepts these terms at checkout. Summarized here for reference — the binding version is the one you sign on TicketSpice.

Assumption of risk

The Reset involves physical activity — running, walking, group fitness classes, strength training, mobility work and cold water immersion. These activities carry inherent risks including muscle strain, sprains, falls, heat illness, cold shock, cardiac events and, in rare cases, serious injury or death. You participate voluntarily and at your own risk.

Medical fitness

You confirm you're physically able to participate in the activities you choose, and that you've consulted a physician if you have any condition that could be affected. Do not use the cold plunge if you're pregnant or have a heart condition, uncontrolled blood pressure, a cold-related disorder such as Raynaud's, or any condition affected by cold exposure without clearing it with your doctor first.

Release of liability

To the fullest extent permitted by Alabama law, you release and hold harmless The Reset, its organizers, volunteers, instructors, sponsors, vendors, recovery providers, and the City of Dothan and its parks personnel from any claim arising out of your participation, including claims based on ordinary negligence.

Minors

Attendees under 18 require a parent or legal guardian to sign on their behalf. Movement classes are 13+. Children must be supervised by an adult at all times.

Personal property

We aren't responsible for lost, damaged or stolen personal property. Leave valuables at home.

Media release

You grant The Reset permission to use photos and video in which you appear for promotional purposes, without compensation.

Governing law

These terms are governed by the laws of the State of Alabama. If any provision is found unenforceable, the rest remains in effect.